Privacy Policy for
TAVV Eats
Your privacy matters to us. This policy explains how TAVV Eats collects, uses, and protects your personal information.
Our Privacy Principles
Information We Collect
We collect personal information you provide (name, email, phone, address), order history, payment information, device data, and location data when using delivery services. For partners and drivers, we also collect business and verification documents.
How We Use Your Information
Your information is used to: process and deliver orders, verify identities, improve our services, personalize recommendations, communicate order updates, process payments, provide customer support, and ensure platform safety.
Location Data
We collect location data to: show nearby restaurants, calculate delivery distances and fees, enable real-time order tracking, optimize delivery routes, and provide relevant local offers. You can control location permissions in your device settings.
Data Protection
We implement industry-standard security measures including encryption, secure servers, access controls, and regular security audits. Payment information is processed through PCI-compliant payment processors and never stored on our servers.
Information Sharing
We share necessary information with: restaurants (to prepare orders), delivery partners (to complete deliveries), payment processors, and service providers. We do not sell personal data. Law enforcement requests are handled per legal requirements.
Communications
We send order confirmations, delivery updates, and important service notifications. You can opt out of marketing communications while still receiving essential order-related messages. Push notification preferences can be managed in the app.
Data Retention
We retain personal data as long as your account is active or as needed for services. Order history is kept for accounting and dispute resolution. After account deletion, data is removed within 90 days except where legally required.
Cookies & Tracking
We use cookies and similar technologies to: maintain sessions, remember preferences, analyze usage patterns, and improve services. Third-party analytics help us understand app performance. You can manage cookie preferences in browser settings.
Your Rights & Choices
You can: access your personal data, correct inaccuracies, request data deletion, export your data, restrict processing, and object to certain uses. Contact us to exercise these rights. Some requests may affect service availability.
Children's Privacy
TAVV Eats services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child's information has been collected, we will delete it promptly. Parents or guardians who believe their child's information was collected should contact us.
Policy Updates
We may update this privacy policy from time to time. Significant changes will be notified through the app, email, or by posting notice on our website. Continued use of TAVV Eats after updates constitutes acceptance of the revised policy.
Related Terms of Service
Have questions about our privacy practices? Contact our privacy team.
Contact Privacy Team